1                                                                                               Basics

i) By using our services you agree to be bound by the following terms and conditions which may change from time to time without notice.

ii) If the garment(s) are not collected within a 3 calendar month period Globe cleaners will claim good title and dispose of the garments accordingly. The customer will have no rights for compensation for any garment(s) disposed of. If the customer claims a garment(s) after 3 calendar months and globe cleaners still has possession Globe Cleaners will not be held responsible for the condition of the garment(s) returned.

iii) If you have any reason for complaint you must return the garment(s) within two working days of collection. No claims for damages will be recognised unless you advise Globe Cleaners within this time frame.

 

2                                                                                         Payment

i) Payment can be made either when garment(s) are brought into the shop or when picked up on the agreed time. Credit is not given so the garment(s) will be retained until the balance is settled by the customer. If the balance is offered by the customer but not completed within a 3 month period section (1ii) will be executed.

ii) Any additional charge for cleaning the garment will be communicated to the customer before the action is initiated. This may not appear on the ticket price and has to be settled before the garment(s) will be released to the customer.

iii) If payment by cash is incorrect the customer must inform a Globe Cleaners representative before leaving the premises. No dispute will be considered by Globe cleaners once the customer has left the premises.

3                                                                                         Cleaning

i) No stain is guaranteed to be removed by Globe Cleaners processes.

ii) We accept no liability for garments that have missing or removed Care Labels.

iii) To protect your garments, we follow the Care Label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the Care Label instructions, we will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment in question. 

iv) We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics.

v) If for some reason Globe Cleaners has exceed the agreed time due to an issue with the cleaning of the customers garment(s) globe cleaners will not be responsible for any financial cost that may be incurred by the customer by this action. Globe Cleaners will whenever possible attempt to contact the customer to inform them of the delay but this may not be always possible.

 

4                                                                             LOSS OF GARMENTS

i) It is customers’ responsibility to count and check every single item before leaving the shop.

ii) We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, we ask that you advise us of any discrepancy within 24 hours of collection so that we may investigate the matter and make a determination.

iii) if a garment(s) have been given to the wrong customer we will make every effort to correct the issue. Globe cleaners reserves the right to correct the issue and therefore no compensation will be given until a period of 10 working days has passed.

iv) Globe Cleaners operate a fairness policy. If in the unlikely event of Globe Cleaners being liable for replacement of a customer’s garment(s) we will pay;

100% - If garment(s) are 6 months or less.

50% - If garment(s) older than 6 months but 12 months or less

If over 12 months our liability with respect to any lost/damaged garment(s) shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

v) It is the customers responsibility to provide proof of purchase for the garment(s) to show date of purchase and price paid. Without a valid receipt of purchase the default is up to and no exceeding 10 times the charge of the cleaning of that garment(s).

vi)  Globe cleaners will only compensate monies that have been paid for the garments including any discounts and/or offers given at the time of purchase of the garment(s).

 

5                                                                                PERSONAL ITEMS

i) Please check all of your garment(s) for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are forwarded to us.

 

6                                                                                    RE-CLEANING

i) We inspect every garment before returning them to you to ensure that they meet our strict quality measures. If however you feel that we can improve please return the garment(s) within 2 working days of collection and with the cleaning ticket still attached and Globe Cleaners will happily re-clean without charge.

ii) It should be noted however, that we may not be able to remove all stains safely from your garments but we will make every attempt to remove stains without damage to your garment.

 

7                                                                                         PRIVACY

i) We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.

ii) Providing us with correct and up to date personal information allows us to better serve you by contacting you about any issues which may arise during the handling of your garments.